Refund & Returns Policy

 

At Notion Viora, customer satisfaction is our priority. We want you to feel confident when purchasing our digital products.

That's why we offer a 14-Day Money-Back Guarantee on our digital Notion templates.

1. Digital Products

All products sold by Notion Viora are digital products.

After completing your purchase, you will receive a downloadable PDF containing a link to access and duplicate your Notion template.

No physical products will be shipped.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all our digital products.

If you are not satisfied with your purchase, you may request a full refund within 14 calendar days of your purchase date.

Our guarantee applies even if you have already downloaded the PDF or accessed your Notion template.

You do not need to provide a reason for requesting a refund.

3. How to Request a Refund

To request a refund, please contact us through the contact information provided on our website.

Please include:

• Your order number.

• The email address used during checkout.

• The name of the product purchased.

Refund requests must be submitted within 14 calendar days of the purchase date.

We will review your request and process eligible refunds in accordance with this policy.

4. Refund Processing

Approved refunds will be issued to the original payment method used during checkout, unless otherwise agreed.

We will issue eligible refunds without undue delay and no later than 14 calendar days after receiving a valid refund request.

Depending on your payment provider or financial institution, additional time may be required for the refunded amount to appear in your account.

No refund processing fees will be charged to customers.

5. Digital Product Access

Because our products are delivered digitally, customers are not required to return any physical items.

Following a refund, your license to use the purchased template ends.

You must stop using the refunded product and delete any copies under your control, except where applicable law provides otherwise.

6. Technical Issues

If you experience difficulties downloading your PDF, accessing your Notion template, or duplicating it into your Notion workspace, please contact us.

We will do our best to resolve technical problems promptly.

If the product is defective, inaccessible, or does not match its description, you may also have additional rights under applicable consumer protection laws.

7. Consumer Rights

Our 14-day money-back guarantee is a voluntary commercial guarantee and does not replace or limit any mandatory consumer rights.

Consumers in the European Union and other jurisdictions may have statutory withdrawal rights and legal remedies for non-conforming digital content.

For digital content supplied without a physical medium, statutory withdrawal rights may be affected by the consumer's express consent to immediate performance, acknowledgment of the resulting loss of withdrawal rights, and the legally required confirmation.

Regardless of whether a statutory withdrawal exception applies, Notion Viora's voluntary 14-day money-back guarantee remains available under the terms described above.

Nothing in this policy limits rights that cannot legally be excluded.

8. Contact Us

If you have any questions about our refund policy or need assistance with your purchase, please contact us using the contact details published on our website.

We are committed to providing a positive customer experience.

Notion Viora — Create, Organize, Achieve.